COVID-19 News

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CORONAVIRUS (COVID-19) UPDATE

Escape In Time is excited to announce that WE ARE OPEN for business! We are currently unaffected by the Coronavirus; we are open and are maintaining our current business hours. We understand that as the COVID-19 situation continues to develop, that our customers' concerns will as well. Your health is our top priority! We have put special measures in place to keep all guests safe both during and after their adventure. We appreciate you taking time to read the information below, so we are able to share the steps we are taking to keep our customers, staff, and facility safe.  

WHAT ARE YOUR COVID-19 POLICIES?

CURRENT AS OF MARCH 1st, 2022: We understand the mask mandate has been lifted for Dane County - however, as an appointment-based private business, we reserve the right to enforce our own policies and ask our customers comply with these policies: 

  • Masks are no longer required in the lobby... BUT if you are booked in an escape room with others (since it is a confined space) then masks are REQUIRED inside the escape room - to ensure the safety of others not with your party. 
    • BOOKED WITH OTHERS: Masks are still REQUIRED inside your escape room. Due to the confined space of our Escape Rooms, your entire party agrees to properly wear a mask over your nose & mouth through the entirety of your experience inside the escape room. Please continue to respect social distancing in common areas.
    • NOT BOOKED WITH OTHERS: Masks are OPTIONAL. If you book a private room OR no one else books with you, you are no longer required to wear a mask. Please continue to respect social distancing in all common areas.
  • Escape rooms are public. Mixed groups are allowed to book together, therefore you might be booked in with others. If you prefer to have a private experience, we recommend that you secure either ALL 8 "individual tickets" or book a “Private escape room", to ensure it is only you and your party.
  • Use of hand sanitizer is required, prior to entry. Escape In Time provides hand sanitizer both before you enter the facility and in designated, common areas. Individual hand sanitizer is also available for purchase.
  • All individuals that have been recently exposed to the Covid-19 virus or are showing symptoms should remain home. Please give us a call so we are able to discuss your options.
  • All staff are vaccinated and will continue to wear masks, until further notice.
  • We have the right to refuse service to anyone that does not wish to follow our policies. 

As we would with any similar event, we are monitoring the situation daily and will adjust business operations accordingly, if needed. With that being said, all Escape in Time policies will continue to be enforced. Please see below for our cancellation and rebooking policies.  

CANCELLATION/REFUND POLICY

Do you take cancellations or offer refunds? 
Unfortunately, no. Just like movies, concerts, haunted houses, sports, and other ticketed events, we are unable to give a refund - no exceptions. When you reserve a spot it is yours, and we are unable to rent it out to someone else if your party fails to make it. We can, however, reschedule your ticket(s) with adequate notice! Requests must be handled a minimum of 48 hours before your scheduled event. This 48 hour advance notice gives us time to try to fill some of your reserved spots, but there's no guarantee we will be able to do so. If you must rebook with less than 48 hours notice, you will be subject to a 50% rebooking fee - as this is not enough notice for us to fill those empty spots. 
 
REBOOKING POLICY
 
How do I request to reschedule my booking? 
We do require a minimum of 48 hours before your scheduled event to reschedule a booking, so that we still have the opportunity to fill that time slot. If you call or email more than 48 hours in advance, we are happy to assist you in rebooking your appointment without penalty (we must do so on our back end). Please do not attempt to rebook yourself online. An associate must assist you with your rebooking and refunds will not be processed. If your booking is within 48 hours, you may still rebook your appointment, but a 50% rebooking fee will be applied and due in full at the time of rebooking.  

What happens to my ticket(s) if Escape in Time's operation hours change? 
In the event of a forced closure or if Escape in Time deems our facility unsafe or feels that the customers' and staff's health is at risk, we may be inclined to close the facility or change our operation hours temporarily. If your appointment were to fall on a day or time in which the facility must close, you will be able to rebook to a future date, without penalty. All discounted offers, gift certificates, or vouchers' restrictions would still apply. Expiration dates will be considered on a case-by-case basis, but no more than a 90-day extension will be granted, at this time. Refunds will not be provided in the case that the facility closes due to safety concerns, no exceptions. 
 
We appreciate your business and the opportunity to discuss our safety precautions during this time. Rest assured, we are doing everything we can to provide a fun, safe, and clean environment for our customers and staff. If you have any additional questions or concerns, please feel free to reach out and any of our associates would be thrilled to assist you. We look forward to seeing you for an upcoming mission with us soon!
 
For more information, check out our FAQ, or book your mission online by choosing an age-appropriate escape room by visiting the Our Rooms tab!
 
Thank you and have a great day!
 
Escape in Time
608.833.8463
escapeintimemadison@gmail.com