FAQ / Waivers

• What is an escape room?
  An Escape Room is an exciting interactive game where players are “trapped” in a room and must work together to discover clues, solve puzzles, and escape the room before running out of time.
  
  We are not like other Escape Rooms… Our themed rooms are created by professional theme park builders and artists to provide you with a fully-immersive, and unique experience!
• Location/parking?
  Behind Market Square Shopping Center (2nd floor, all the way down the hall):
  
  6527 Normandy Ln Suite #203, Madison, WI 53719
• Hours of Operation/Weather Policy?
  Escape Rooms have set times, please check booking calendar for availability. We do not take bookings on days we are closed.
  OPEN:
  Thursdays: 1:30 PM - 8:00 PM
  Fridays: 1:30 PM - 8:00 PM
  Saturdays: 11:30 AM - 8:00 PM
  Sundays: 11:30 AM - 6:00 PM
  
  CLOSED:
  Mondays, Tuesdays & Wednesdays (no exceptions)
  
  HOLIDAYS: We are also closed for New Year’s Day, Easter Sunday, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve (closed after 6pm).
  
  INCLEMENT WEATHER: We will remain open, unless the City of Madison deems streets unsafe for travel. If public transportation shuts down, we will call each ticket holder to reschedule your appointment. No-shows will be a forfeit of tickets. Please make sure to give yourself enough time when driving or taking public transportation to arrive at the mandatory 15 minute early arrival time, as roads may be icy or traffic might be slower.
• Prices/Discounts? Private Room VS Individual/Mixed Group?
  INDIVIDUAL TICKETS (MIXED GROUP with others)
  

  • Individual tickets: $31.99+tax per person (2 min to 8 people max)
    MIXED GROUP: Up to 8 people may book into an escape room (including chaperones).
    If you book fewer than 8 individual tickets, others will likely book into the same mission with you.
    Securing all 8 tickets will ensure a private experience OR Secure a discount private room, which will allow you to have 2 people min or up to 12 people max (we recommend 6-8 participants for the best experience).

  DISCOUNT PRICES (PRIVATE ROOM not with others)
  

  • DAYTIME DISCOUNT RATE before 5 PM: $229.95+tax (2 min to 12 people max)
    PRIME TIME DISCOUNT RATE after 5 PM: $299.95+tax (2 min to 12 people max)
    PRIVATE ROOM: Up to 12 people may book into an escape room (including chaperones), we recommend 6-8 participants for the best experience).
    No multi-room discounts available.
    
• Age/Chaperone requirements?
  Each escape room has a strict age requirement (no exceptions). Anyone under the minimum age will be asked to leave, without a refund (see each room description for details).
  
  All guests must be a minimum age of 7 to enter the facility (no infants/toddlers allowed). Escape rooms are either a minimum age requirement of 7+ or 13+ (due to gore and fear factor).
  
  Chaperones: To play without an adult chaperone, all participants must be at least 15 years old. If any participant is under the age of 15, a ticketed adult chaperone is required inside the escape room at all times.
• Large groups or corporate outings?
  Yes, large groups are welcome! You may reserve multiple rooms at the same time-slot if you wish to bring a large number of participants.
  
  Each room can accommodate a maximum of 12 participants with the purchase of a private room (although we recommend between 6-8 for the best experience).
  
  Our escape rooms are open Thursdays - Sundays and prices are listed; please see our convenient online booking calendar for real-time availability, or call us at 608-833-8463 during business hours (Th - Sun) for assistance.
• Appointment required? How to book?
  Yes, all bookings require appointments in advance. We do not allow walk-ins, due to limited availability and set times.
  
  Book in advance by using our convenient online booking calendar. All availability is in real-time and times are set. Your non-refundable payment is due in full at the time of scheduling.
  
  Select your desired date/time/room (based on min age requirements) from the calendar and enter your information to complete your booking online.
  
  Your whole party must arrive 15 minutes early for check-in, rules and orientation - so plan accordingly.
  
  Once completed, you will receive a confirmation email with a link to your waiver, which must be filled out prior to gameplay.
• Redeem a Replay/Gift Certificate, Group Voucher or Expired Code?
  All codes must be entered at the time of booking, we cannot apply any codes retroactively.
  
  Replays and Gift Certificates:
  Select the date/time/room plus number of tickets you would like to purchase. Click the link “ADD REPLAY/GC CODE” (located underneath each ticket or private room) and add one code only to each text box provided.
  
  Group Vouchers:
  Choose a valid date (Th/Fri only) and one of the four valid rooms (see your voucher for details). Select the appropriate package, either a 4 pack or 6 pack (whichever corresponds with your purchase). Click the link “ADD GROUP VOUCHER CODE” (located underneath the 4 pack or 6 pack), and add one code only to the text box provided (limit one per customer).
  
  Expired Codes:
  Call 608-833-8463 during business hours (Th-Sun). Expired codes are only worth face value and must be applied by an agent on our backend, at the time of booking (restrictions still apply).
  
  
• Cancel or Reschedule booking with LESS/MORE than 48 hours notice? No Refund Policy?
  NO REFUNDS: All transactions are non-refundable.
  
  To reschedule:
  Less than 48 hours advance notice: a 50% Rebooking Fee will be collected, for lack of notice.
  
  More than 48 hours advance notice: the Rebooking Fee will be waived.
  Call 608-833-8463 during business hours (Th-Sun). Fees will be collected at the time of rebooking (restrictions still apply).
  
• Arrival/Duration? Late/No-Show?
  Arrival time: Your whole party must arrive 15 minutes prior to your mission start time for check-in, rules and orientation.
  
  Countdown Timer: You have 60 minutes inside the room to complete your mission. Missions begin promptly at the designated start time (or possibly earlier).
  Adhering to that mandatory 15-minute early arrival time is the only way to guarantee that we will be able to get you back to your room before the timer starts, and get your full hour inside your room.
  
  Length: Plan on the whole experience taking about 1.25 hours.
  We recommend making any restaurant reservations for after your Escape Room mission, so that you aren’t delayed.
  
  Late or no-show participants: Will forfeit time (if booked privately) or forfeit the entire mission (if booked with others), without a refund.
  To be fair to others, we start each game on time and cannot allow late participants to enter once the game has begun.
  
  
• Covid-19 Policies?
  Masks are now optional. Masks will be provided at check-in, upon request. Social distancing and use of hand sanitizer is encouraged before/after entry.
• Difficulty levels? Age Requirements per Room?
  We offer 8 different themed rooms to choose from, based on minimum age requirement, difficulty level, and theme: (see room descriptions for more details). List below is in order from easiest to hardest (although each room is challenging):
  
  1. Wizards of Wormbly
  Minimum Age: 7+ REQUIRED
  Difficulty: Low
  
  2. Water Landing
  Minimum Age: 7+ REQUIRED
  Difficulty: Low
  
  3. Captain’s Cove
  Minimum Age: 7+ REQUIRED
  Difficulty: Low/Med
  
  4. Haunted Mansion
  Minimum Age: 13+ REQUIRED
  Difficulty: Med
  
  5. Eat or Be Eaten
  Minimum Age: 13+ REQUIRED
  Difficulty: Med
  
  6. Cryosleep
  Minimum Age: 13+ REQUIRED
  Difficulty: Med/High
  
  7. Bunker 57
  Minimum Age: 13+ REQUIRED
  Difficulty: High
  
  8. Gold Rush
  Minimum Age: 7+ REQUIRED
  Difficulty: High
  
  
• Waiver signed each visit?
  Yes, a waiver will need to be filled out every time, for each mission with us.
  
  Adults over the age of 18 will need to fill out their own waiver.
  
  Minors will need to have an adult sign the waiver on their behalf, prior to their mission.
  
  Fill out your waivers ahead of time by using the link provided in your confirmation email, or use the SIGN WAIVER HERE link below the FAQ
  
• Wheelchair/Handicapped accessible?
  Most of our rooms are wheelchair-accessible, but will require at least one person capable of completing physical tasks. Please call to inquire which rooms, based on wheelchair size./>
  Please call us in advance during business hours (Th - Sun) for special accommodations, or for assistance with selecting the best room for you.
  
  An elevator at the entrance can bring you to the 2nd floor.
• Emotional support or companion animals?
  Pets and emotional support animals are not allowed in the facility.
  
  Licensed service dogs are permitted; however, please contact us ahead of time so that we can make accommodations and assist in choosing the best room options.
• New rooms soon? Do the rooms change?
  New rooms: Stay tuned on social media for updates… a new room may be coming soon!
  
  Our current rooms: Escape in Time is not like other Escape Room facilities. Our rooms are high tech, extremely detailed and take several months to build - which is why we don’t change them out often.
  
  Our other company, Thrill Builders, is an amazing team who designs and install rooms all over America for other companies like Disney, National Geographics, Six Flags, plus many more… and we are fortunate to have them create such immersive rooms for us too.
• Party/meeting room? Allow food/drinks/catering or cake/presents?
  PARTY/MEETING ROOM: We do not currently offer additional space for rent, and ask that you make other arrangements for any cake/presents, or meetings/lectures/speakers.
  
  FOOD/DRINKS/ALCOHOL/TOBACCO: Not permitted.
  
  There are many parks, restaurants, and other establishments in the area that would love your support. Please contact them directly to find out what they can offer!
• Puchase a gift certificates online?
  Yes! To gift this awesome experience, click the "PURCHASE A GIFT" button on our website.
  Gift Certificates are good for ages 7+ or 13+.
  
  
  PURCHASE A GIFT

What is an Escape Room? 

• An Escape Room is an exciting interactive game where players are “trapped” in a room and must work together to discover clues, solve puzzles, and escape the room before running out of time.
• We are not like other Escape Rooms… Our themed rooms are created by professional theme park builders and artists to provide you with a fully-immersive, and unique experience!

Location/Parking?

• Behind Market Square Shopping Center (2nd floor, all the way down the hall):

  •  6527 Normandy Ln Suite #203, Madison, WI 53719

Hours of Operation/Weather Policy?

Escape rooms have set times, please check booking calendar for availability. We do not take bookings on days we are closed.

• OPEN: 
• Thursdays: 1:30 PM - 8:00 PM
• Fridays: 1:30 PM - 8:00 PM
• Saturdays: 11:30 AM - 8:00 PM
• Sundays: 11:30 AM - 6:00 PM
• CLOSED: Mondays, Tuesdays & Wednesdays (no exceptions)
• HOLIDAYS (CLOSED): New Year’s Day, Easter Sunday, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve (closed after 6pm).
• INCLEMENT WEATHER: We will remain open, unless the City of Madison deems streets unsafe for travel. If public transportation shuts down, we will call each ticket holder to reschedule your appointment. 
  No-shows will be a forfeit of tickets. Please make sure to give yourself enough time when driving or taking public transportation to arrive at the mandatory 15 minute early arrival time, as roads may be icy or traffic might be slower. 

Prices/Discounts?

• Individual tickets:
• $31.99+tax per person (2 min to 8 people max)
• DAYTIME DISCOUNT RATE before 5 PM:
• $229.95+tax (2 min to 12 people max)
• PRIME TIME DISCOUNT RATE after 5 PM:
• $299.95+tax (2 min to 12 people max)
• No multi-room discounts available.

Private Room (not with others) VS Mixed Group (with others)?

• Up to 8 individual tickets may book into each escape room (including chaperones). 
• MIXED GROUP (with others) - If you book fewer than 8 individual tickets, others will likely book with you.
• PRIVATE ROOM (not with others) - If you would prefer a private experience, there are two ways to guarantee one:
• Secure all 8 individual tickets, which will restrict anyone else from booking with you.
• Secure a private room, which will allow as few as 2 people or up to 12 people max (we recommend 6-8 participants for the best experience).
• Note: chaperones are included in max number, not to exceed 12 people total.

Age/Chaperone requirements?

• Each escape room has a strict age requirement (no exceptions).
• Anyone under the minimum age will be asked to leave, without a refund (see each room description for details).
• All guests must be a minimum age of 7 to enter the facility (no infants/toddlers allowed).
• Escape rooms are either a minimum age requirement of 7+ or 13+ (due to gore and fear factor).
• Chaperones: To play without an adult chaperone, all participants must be at least 15 years old. If any participant is under the age of 15, a ticketed adult chaperone is required inside the escape room at all times.

Large groups or corporate outings?

• Yes, large groups are welcome! You may reserve multiple rooms at the same time-slot if you wish to bring a large number of participants.
• Each room can accommodate a maximum of 12 participants with the purchase of a private room (we recommend between 6-8 for the best experience).
• Our escape rooms are open Thursdays - Sundays and prices are listed; please see our convenient online booking calendar for real-time availability, or call us at 608-833-8463 during our business hours (Th - Sun) for assistance.  

Appointment required? How do I book?

• All bookings require appointments in advance. We do not allow walk-ins, due to limited availability and set times.
• Book in advance by using our convenient online booking calendar. All availability is in real-time and times are set. Your non-refundable payment is due in full at the time of scheduling.
• Select desired date/time/room (based on min age requirements) and enter your information to complete your booking online.
• Your whole party must arrive 15 minutes early for check-in, rules and orientation - so plan accordingly.
• Once completed, you will receive a confirmation email with a link to your waiver, which must be filled out prior to gameplay. 

Redeem a REPLAY/Gift Certificate, Group Voucher or Expired Code?

• All codes must be entered at the time of booking, we cannot apply any codes retroactively. 
• Replays/Gift Certificates:
• Select the date/time/room plus number of tickets you would like to purchase.
• Click the link “ADD REPLAY/GC CODE” (located underneath each ticket or private room) and add one code only to each text box provided.
• Group Vouchers:
• Choose a valid date (Th/Fri only) and one of the four valid rooms (see your voucher for details).
• Select the appropriate package, either a 4 pack or 6 pack (whichever corresponds with your purchase).
• Click the link “ADD GROUP VOUCHER CODE” (underneath the 4 pack or 6 pack ticket), and add one code only to the text box provided (limit one per customer). 
• Expired Codes:
• Call us at 608-833-8463 during our business hours (Th-Sun). Expired codes are only worth face value and must be applied by an agent on our backend, at the time of booking (restrictions still apply).

Cancel or Reschedule booking with LESS/MORE than 48 hours notice? No Refund Policy?

• NO REFUNDS: All transactions are non-refundable.
• To reschedule:
• LESS than 48 hours advance notice: a 50% Rebooking Fee will be collected, for lack of notice.
• MORE than 48 hours advanced notice: the rebooking fee will be waived.
• Call 608-833-8463 during business hours (Th-Sun). Fees will be collected at the time of rebooking (restrictions still apply).

Arrival Time/Duration? Late/No-Show?

• Arrival time: Your whole party must arrive 15 minutes prior to your mission start time for check-in, rules and orientation.
• Countdown Timer: You have 60 minutes inside the room to complete your mission. You begin promptly at the designated start time (or possibly earlier).
• Adhering to that mandatory 15-minute early arrival time is the only way to guarantee that we will be able to get you back to your room before the timer starts, and get your full hour inside your room. 
• Length: Plan on the whole experience taking about 1.25 hours.
• We recommend making any restaurant reservations for after your Escape Room mission, so that you aren’t delayed.
• Late or no-show participants: Will forfeit time (if booked privately) or forfeit the entire mission (if booked with others), without a refund.
• To be fair to others, we start each game on time and cannot allow late participants to enter once the game has begun.

Covid-19 policies?

• Masks are now optional. Masks will be provided at check-in, upon request. Social distancing and use of hand sanitizer is encouraged before/after entry.

Difficulty levels/Age requirements per room?

• We offer 8 different themed rooms to choose from, based on minimum age requirement, difficulty level, and theme: (see room descriptions for more details).
• List below is in order from easiest to hardest (although each room is challenging):

1. Wizards of Wormbly

• Minimum Age: 7+ REQUIRED 
• Difficulty: Low

2. Water Landing

• Minimum Age: 7+ REQUIRED 
• Difficulty: Low

3. Captain’s Cove

• Minimum Age: 7+ REQUIRED 
• Difficulty: Low/Med

4. Haunted Mansion

• Minimum Age: 13+ REQUIRED
• Difficulty: Med

5. Eat or Be Eaten

• Minimum Age: 13+ REQUIRED
• Difficulty: Med

6. Cryosleep

• Minimum Age: 13+ REQUIRED
• Difficulty: Med/High

7. Bunker 57

• Minimum Age: 13+ REQUIRED
• Difficulty: High

8. Gold Rush

• Minimum Age: 7+ REQUIRED
• Difficulty: High

Waiver signed each visit? 

• Yes, a waiver will need to be filled out every time, for each mission with us.
• Adults over the age of 18 will need to fill out their own waiver.
• Minors will need to have an adult sign the waiver on their behalf, prior to gameplay. 
• Fill out waivers ahead of time by using the link provided in your confirmation email, click the "SIGN WAIVERS HERE" button on our website, or use the following link:
• https://escapeintime.escapegamesglobal.com/date

Wheelchair/Handicapped accessible?

• Most of our rooms are wheelchair-accessible, but will require at least one person capable of completing physical tasks. Please call to inquire which rooms, based on wheelchair size.
• Please call us in advance during business hours (Th - Sun) for special accommodations, or for assistance with selecting the best room for you.
• An elevator at the entrance can bring you to the 2nd floor.

Emotional support or companion animals?

• Pets and emotional support animals are not allowed in the facility.
• Licensed service dogs are permitted; however, please contact us ahead of time so that we can make accommodations and assist in choosing the best room options.

New rooms coming soon? Do the rooms change?

• New rooms: Stay tuned on social media for updates… a new room may be coming soon!
• Our current rooms: Escape in Time is not like other Escape Room facilities. Our rooms are high tech, extremely detailed and take several months to build - which is why we don’t change them out often.
• Our other company, Thrill Builders, is an amazing team who designs and install rooms all over America for other companies like Disney, National Geographics, Six Flags, plus many more… and we are fortunate to have them create such immersive rooms for us too.

Party/meeting room? Allow food/drinks/catering or cake/presents?

• PARTY/MEETING ROOM: We do not currently offer additional space for rent, and ask that you make other arrangements for any cake/presents, or meetings/lectures/speakers.
• FOOD/DRINKS/ALCOHOL/TOBACCO: Not permitted.
• There are many parks, restaurants, and other establishments in the area that would love your support. Please contact them directly to find out what they can offer! 

Purchase a Gift Certificates online?

• Yes! To gift this awesome experience, please click "Purchase a Gift" button on our website. 
• Gift Certificates are good for ages 7+ or 13+.

PURCHASE A GIFT

SIGN WAIVERS HERE