- FAQ / Waivers
FAQ / Waivers
What is an escape room? An escape room is an exciting interactive game where players are "trapped" in a room and must work together to solve clues and escape the room before running out of time.
What ages are appropriate?
All rooms are suitable for adults. Some rooms are rated PG-13 and only suitable for teens 13 or older; these rooms generally have a higher fear or gore level. PG rooms are fun for ages 7 and up. All players between 7-14 must be accompanied by one parent or a responsible adult, and a waiver must be signed on their behalf prior to entry.
Are infants, toddlers/children under 7 or pets allowed?
Unfortunately NO, Escape Rooms are not safe or suitable for infants, toddlers, young kids or pets; there are movements, sounds, etc... that may startle them and cause a disturbance for you during your mission and for any other participants in the room. We ask that you please honor this so that it is an enjoyable experience for all parties.
*Service dogs are allowed - but you are responsible for letting us know ahead of time to make accommodations with other guests that may have allergies or a fear of dogs.
What's available and do I need an appointment or can I just walk in?
We highly recommend making reservations! We cannot guarantee a spot without one, especially during our peak times - give us a call or check out or site for REAL-TIME availabilities. Choose the "Book Now" option and then date/time, select "Escape Room Mission Participants" and the drop-down menu will tell you how many slots are still available. Enter your information to complete your booking (*a small booking fee may apply). Or call us at 608.833.8463 and we will gladly assist you with your reservation. Payment in full is due at the time of scheduling.
How long does the experience last?
Please arrive 15 minutes prior to your scheduled time to receive your mission; you will then have 60 minutes to escape the room. Plan on 1.25 hours to complete your total immersion experience but it could be less if you're a handful of smarties!
What time do you start the mission and what is your late policy?
You must arrive 15 minutes ahead of time! As a courtesy to us and others (if you are running late) please call us at 608.833.8463. We begin the rules and orientation prior to your mission time and start the mission precisely on time. Once we have escorted everyone into the portals, we cannot allow others to enter. Unfortunately, if you arrive after the time of your appointment, you may lose out on participating. We will try to reschedule you that day if possible, or you may lose time off your mission if we have to start you late - so the groups after you don't miss out on their adventure. There is a great possibility you won't be able to play that day if you arrive late and we are booked solid.
HELP... I want out! What if we can't solve the room?
You will be monitored during your mission and will be able to communicate with our Escape Specialists. In an emergency, you can open the door yourself to get out. You are allowed up to three hints, which you can ask for as needed. If you don't escape within the 60 minutes, please come back and try again!
How many people will be in our group?
In general, we like to have 6-8 people in each room working together to escape. Depending on the size of your group, you could be paired with others. Working with others can be a benefit, as some of our clues require more than 1 person to activate. if you prefer to have only your party in a room, please secure all 8 tickets or use the "Book the Room" option for a private mission.
Can we rent the entire room for ourselves?
Yes, please choose the "Book Now" and then "Book the whole Escape Room" option on our website! We do recommend 8 people per room for the best experience but you are allowed up to 12 people maximum in a privately rented room. You will get a discounted rate for 9-12 people.
*If you are trying to rent an entire room online, and it only shows less than 8 available spots, please select another time for that room. Make sure you are selecting the drop down menu on the "Book the whole Escape Room" instead of "Escape Room Mission Participants".
Do you accept Large Groups or Corporate Outings (13 or more)?
Yes, we can do large groups! You may choose to book online using the cart feature for more than 1 room during our Public days (Thursdays-Sundays) or there is a minimum requirement of 13 participants for us to open on a day we're closed (subject to staffing & availability). On those private days, we only schedule during daytime hours (Mondays/Tuesdays/Wednesdays) between 10am-6:00pm; private days must be booked in advance, please give us call us to assist you with scheduling a large group!
Large Group pricing is based on a sliding scale, see our Large Group/Corporate Outing page for more details or contact us at 608.833.TIME(8463). Otherwise please email us with questions at: firstname.lastname@example.org.
Can we choose which room we want to be in?
Yes, of course! When you schedule your appointment online, you can choose the room theme you like - we have several to choose from!
Are your rooms handicap accessible?
Most of our rooms can handle a wheelchair, but our rooms do have some physical challenges. Please give us a call if you need special accommodations! There is also an elevator to take you to the 2nd floor.
Will it always be the same or do you change the rooms?
Currently, we keep building new ones so the old ones have stayed the same so others get to play. If you have tried all of our rooms, please call us to find out if one of the rooms has changed, if the clues have changed or when we're planning on opening another!
Do you take cancellations or offer refunds?
Unfortunately no. Just like movies, concerts, haunted houses, sports and other ticketed events, we are unable to give a refund -- but we can reschedule your ticket(s) with adequate notice! Requests must be handled a minimum of 48 hours before your scheduled event, NO EXCEPTIONS! When you reserve a spot it is yours and we are unable to rent it out to someone else if you fail to make it. If you would like to reschedule, the 48 hour notice gives us time to try to fill your spot, so we don't lose money.
How do i request to reschedule my booking?
We do require a minimum of 48 hours before your scheduled event to reschedule a booking, so that we still have the opportunity to fill that time slot. If you call or email more that 48 hours in advance, we are happy to assist you in rebooking your appointment. If your booking is within 48 hours, you may cancel your appointment, but you forfeit any payments.
I have a Gift Certificate or coupon. Where do I enter my Code?
After you have selected your number of people, date/time and room preference (on the last page before making a payment) you will see a place to click to enter your gift certificate/voucher/promo code. If you have a gift certificate, coupon or redemption voucher, you do not need to bring it with you.
Please note there may be restrictions with third party deals (read the fine print on your VOUCHER for details).
Do you require a waiver and can I sign the waiver beforehand to save time?
Yes! All participants MUST sign a waiver; you may fill it out by clicking the link below (or on your confirmation email) or tablets are available at our facility for you to fill them out whenever you arrive - so it's important to be here 15 minutes before the start of your mission. You will need to know the date and time of your mission to fill out the form. Parents/Guardians/Chaperones may use one waiver to sign for all the minors in their group. If you are switching players, just have the new participant sign, we don't need to take them off the room, so no need to call.
Do you sell Gift Certificates online?
Yes! To gift this awesome experience please click below to purchase.